1. OEM Service
OEM orders are highly welcomed.
We have more than 10 years manufacturing and exporting experience in candle industries. We are familiar with candle burn property and candle packing design. Customized type/ size/ color/ fragrance/ package can be done.
2. Sourcing & Procurement
Besides the candle products from our own factory, we procure other candle products from our cooperated factories. We assure a reliable trade service. At the moment, we have established a mature supplier chain for our candle line products. We also have a professional team who is handling sourcing new factories as our backup suppliers. Any accident happen in our moment supplier, or any new products requested, we will respond swiftly.
3. Inquiry & Quotation
On our ready items, the quotation will be offered immediately after inquiry received.
For regular inquiry with our factory products, the inquiry will be replied within 12hours, and the official quotation will be offered within 24hours.
For trade products, the inquiry will be replied within 12hours, and the official quotation will be offered within 48hours.
Either our factory products or trade products, we assure premium quality, reasonable price and quick delivery.
4. Sample and Sample Charge
Regular sample within our limited quantity will be free of charge; Sample will be charged if more quantity exceed our limit; Special customized sample will be charged.
Sample courier charge will be collected from customer side.
Regular sample will be dispatched within one week; Special customized sample will be done within two weeks.
5. Minimum Order Quantity
There is minimum order quantity required according to different product type, please inquire the detail from us before ordering.
6. Order Tracking
We will update the payment status and production status after placing order.
7. Quality Control & Inspection
We have QC department who will handle the quality control procedure in our production line:
Raw material checking after arriving facility;
Candle burn test before production and during production;
Double checking the order while the production operated;
Finished product checking before dispatch;
8. Delivery Time
For FCL quantity, delivery time will be within 30days after confirming order and receiving advance payment;
For LCL quantity, delivery time will be within two weeks after confirming order and receiving advance payment.
9. Payment Term
For FCL quantity, payment term will be 50% TT in advance, balance before shipment;
For LCL quantity, payment term will be 100% TT in advance;
For Large quantity order, payment term L/C is accepted.
10. After-sales Service
We will track the shipping detail after shipment and keep our customers updated. Once receiving the goods, we will take feedback from our customers. Any positive or negative comments are welcomed. We will improve our work and grow together with our customers.